A conversation with WIX.
Why are you requesting a refund?
My current plan and pricing are simply not working for me and I am committed to finding a different solution.
And, in the meantime, I want to cancel my plan and be refunded. Can you help me do that?
Yes, we will issue you a refund.
Thank you. What are next steps?
You will need to cancel your current plan and wait for your refund.
OR, they may say
How about we offer you a better deal?
Thank you. Would this deal include a Premium Ascend Plan?
* Listen and take it from there. You may end up with a better plan for the rest of your subscription year.
PRO-TIP: A refund may require you to cancel your current plan. This means that your website may be down until you activate your new All-Access Plan. Before you cancel your exiting plan, Book Your Activation Call ▸
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